This Notice and Who It Covers
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This notice applies to PureRx Health & Wellness, our workforce members, and the licensed clinicians and approved service providers who support the delivery of care, payment activities, quality review, operations, and legally permitted care coordination.
This notice applies to your protected health information, or "PHI." PHI generally means information that identifies you and relates to your health, healthcare services, or payment for healthcare services.
Website note: This notice governs protected health information used in healthcare operations. General website privacy, cookies, analytics, and marketing data practices are described separately in our Privacy Policy.
Your Rights
When it comes to your health information, you have rights. This section explains those rights and how to use them.
Get a copy of your record
You can ask to inspect or receive an electronic or paper copy of the health information we maintain about you. We generally respond within 30 days and may charge a reasonable, cost-based fee where permitted by law.
Ask us to correct information
You can ask us to correct health information you believe is incorrect or incomplete. If we deny your request, we will explain why in writing as required by law.
Request confidential communications
You can ask us to contact you in a specific way, such as by phone, secure message, or mail to a different address. We will honor reasonable requests.
Ask us to limit sharing
You can ask us not to use or share certain information for treatment, payment, or operations. We are not always required to agree, but if you pay for a service out of pocket in full, you can ask us not to share that information with your health insurer for payment or operations unless the law requires disclosure.
Get an accounting of disclosures
You can ask for a list of certain disclosures we made of your health information during the six years before your request. The accounting does not include disclosures for treatment, payment, healthcare operations, and certain other exempt disclosures.
Choose someone to act for you
If you have granted someone medical power of attorney, or if someone is your legal guardian or personal representative, that person may exercise your rights once we verify their authority.
Paper copy: You can ask for a paper copy of this notice at any time, even if you agreed to receive it electronically.
Your Choices
For certain health information, you may tell us your preferences about what we share.
- Sharing information with family members, close friends, or others involved in your care or payment for your care
- Sharing information in a disaster relief or emergency-contact situation
- Communicating with a personal representative or caregiver you have authorized
If you are not able to tell us your preference, we may share information if we believe it is in your best interest or necessary to lessen a serious and imminent threat to health or safety.
How We Typically Use or Share Your Health Information
We typically use or share your health information in the following ways:
Treat you
We may use your health information and share it with licensed clinicians and other professionals involved in your care.
Example: a PureRx clinician reviews your intake, follow-up messages, and lab information when evaluating treatment options.
Run our practice
We may use and share your information to manage clinical operations, improve quality, review outcomes, support licensing and compliance, and contact you when needed.
Example: we may review information internally to improve care coordination or respond to a support request.
Bill for services
We may use and share your health information to obtain payment from you, a health plan, or another responsible party, where applicable.
Example: we may provide information needed to process a payment or resolve a billing issue.
Coordinate related services
We may share relevant information with labs, pharmacies, and approved care-coordination partners when necessary to provide requested or prescribed services.
Example: a partner pharmacy may receive prescription details and shipping information needed to fill an approved prescription.
Other Ways We May Use or Share Your Health Information
We may also use or disclose health information in other situations allowed or required by law, including the following:
- Public health and safety: to help prevent disease, report adverse reactions to medications, report suspected abuse or neglect where permitted or required, or help lessen a serious threat to health or safety.
- Health oversight: for audits, investigations, inspections, licensure, or regulatory oversight activities authorized by law.
- Research: for certain research activities when legal requirements are met.
- Compliance with law: when state or federal law requires disclosure, including disclosures to the U.S. Department of Health and Human Services in connection with HIPAA oversight.
- Judicial and administrative proceedings: in response to a court order, subpoena, or lawful process, subject to applicable legal protections.
- Law enforcement and certain government requests: for law enforcement purposes, workers' compensation, military or national security functions, and similar legally authorized requests.
- Coroners, medical examiners, and funeral directors: when an individual dies and disclosure is permitted or required by law.
Uses That Need Your Written Permission
We will not use or share your health information for the following purposes unless you give us written authorization, except when the law allows or requires otherwise:
- Most marketing uses of your health information
- Any sale of your health information
- Most uses and disclosures of psychotherapy notes, if applicable
- Other uses and disclosures not described in this notice
You may revoke a written authorization at any time by notifying us in writing. Your revocation will not affect uses or disclosures already made in reliance on your authorization.
PureRx position: We do not sell your protected health information.
Our Duties
We are required by law to:
- Maintain the privacy and security of your protected health information
- Provide you with this notice of our legal duties and privacy practices
- Follow the duties and privacy practices described in this notice while it is in effect
- Notify you promptly if a breach occurs that may have compromised the privacy or security of your information
We will not use or share your information other than as described in this notice unless you tell us in writing that we may do so, or unless the law permits or requires the use or disclosure.
Telehealth, Labs, Pharmacies, and Service Providers
Because PureRx operates through telehealth and coordinated care workflows, your information may be used or disclosed as part of remote care delivery and related support functions.
- Telehealth: clinicians and care teams may use secure tools, patient portals, messaging systems, and documentation platforms to deliver care and communicate with you.
- Labs and diagnostic partners: if testing is ordered or coordinated, relevant information may be shared with lab partners to complete testing and report results.
- Pharmacies and fulfillment partners: if a prescription is issued when clinically appropriate, relevant information may be shared with the dispensing pharmacy and shipping-related vendors to fill and deliver medication.
- Business associates and vendors: we may share information with vendors that help us operate our practice, such as hosting, communications, record systems, billing, support, or compliance vendors, but only as permitted by law and contract.
Special Protections and Stricter Laws
Some state and federal laws impose additional privacy protections for certain categories of information. When a stricter law applies, we follow the stricter law.
Depending on the services involved and the law that applies, special protections may exist for records such as mental or behavioral health information, HIV or other communicable disease information, genetic information, substance use disorder records, reproductive health information, and records created under minor-consent laws.
42 CFR Part 2 note: To the extent we maintain substance use disorder patient records subject to 42 CFR Part 2, we will not use or disclose those records for investigations or proceedings against you without your written consent or other authorization required by applicable law, such as a valid court order and subpoena when required.
Complaints
If you believe your privacy rights have been violated, you may complain to us using the contact information in Section 12. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
- U.S. Department of Health and Human Services, Office for Civil Rights
- 200 Independence Avenue, S.W., Washington, D.C. 20201
- 1-877-696-6775
- File a complaint with OCR
We will not retaliate against you for filing a complaint.
Changes to This Notice
We may change the terms of this notice, and any revised notice may apply to all health information we maintain about you.
The current notice will be available upon request, at our office, and on our website.
Contact Information
If you have questions about this notice or would like to exercise your privacy rights, contact us:
