Scope of This Page
This page applies to patients who use PureRx services, including telehealth visits, clinical review, care coordination, lab coordination, prescription-related workflows, wellness-support services, and related communications.
Important: Rights and responsibilities may vary depending on the type of service, the state where care is provided, the clinician involved, and any specific program or treatment path. Where required, PureRx may present additional rights, disclosures, acknowledgments, or consent language.
Your Right to Respectful, Safe, and Considerate Care
You have the right to be treated with dignity, respect, consideration, and appropriate professional care without unlawful discrimination. You have the right to receive services in a setting that supports patient safety, privacy, and respectful communication.
- To be treated courteously and with regard for your comfort and privacy.
- To receive care that reflects accepted professional standards applicable to the services being provided.
- To be free from abuse, neglect, harassment, retaliation, or coercion in connection with your care.
Your Right to Know Who Is Involved in Your Care
You have the right to know, to the extent reasonably available, the identity and professional role of the licensed clinician or other personnel involved in your care, as well as whether portions of your care are being coordinated with outside laboratories, pharmacies, or service partners.
- To know whether medical services are being provided by a licensed clinician.
- To know when third-party laboratories, pharmacies, or other partners are part of your care workflow.
- To receive available information about how to contact PureRx for administrative, billing, or privacy questions.
Your Right to Information About Your Care
You have the right to receive information reasonably necessary to understand the nature of the services being offered, the purpose of recommended evaluations or treatments, material risks and benefits, alternatives when appropriate, and the practical limits of telehealth or remote care.
- To ask questions and receive information in a way that is reasonably understandable.
- To receive information about significant findings, recommendations, follow-up needs, and expected next steps.
- To understand that no diagnosis, prescription, therapy, or outcome is guaranteed.
Your Right to Informed Consent and Participation in Decisions
You have the right to participate in decisions about your care to the extent appropriate for the services being provided. You have the right to receive information that allows you to make informed decisions and, when legally permitted, to accept or decline recommended services.
- To receive information about telehealth and the limitations of remote care.
- To ask about treatment alternatives, monitoring, and follow-up requirements.
- To refuse or withdraw from certain non-emergency services, subject to legal, safety, payment, and continuity-of-care requirements.
Your Right to Privacy, Confidentiality, and Access to Records
You have the right to expect that your personal information and protected health information will be handled in accordance with applicable privacy laws and PureRx’s privacy practices.
- To review our Privacy Policy and Notice of Privacy Practices.
- To expect reasonable safeguards for the privacy and security of your information.
- To request access to, correction of, or information about your records where permitted by law.
Additional details about health-information privacy are available in our Notice of Privacy Practices and Privacy Policy.
Your Right to Communication and Reasonable Accommodation
You have the right to clear communication about the services you request and the administrative steps necessary to receive them. PureRx will make reasonable efforts to communicate in a respectful, professional manner and to address practical barriers where feasible.
- To receive information about scheduling, follow-up steps, and service-related communications.
- To be informed when additional records, labs, or in-person evaluation may be needed.
- To raise concerns if you believe you are not receiving information in a usable or accessible manner.
Your Right to Billing and Financial Transparency
You have the right to receive reasonably clear information about fees, billing cadence, refund limitations, and the financial terms associated with consultations, recurring memberships, lab orders, kits, prescription-related services, and other offerings.
- To review the charges associated with the service or program you select.
- To understand that some charges become non-refundable once provider time is reserved or third-party work has started.
- To review our public Cancellation & Refund Policy and any offer-specific checkout disclosures.
Your Right to Participate in Care and Receive Continuity Information
You have the right to be informed when additional follow-up, monitoring, laboratory testing, or in-person evaluation may be required. You also have the right to know when telehealth may not be appropriate for your needs and when emergency or in-person care should be sought.
- To be advised when your symptoms or circumstances may require urgent, emergency, or in-person evaluation.
- To receive information about reasonable follow-up expectations associated with treatment.
- To know that prescriptions, refills, ongoing services, or renewals may depend on continued clinical appropriateness and legal requirements.
Your Right to Voice Concerns, Questions, or Complaints
You have the right to raise concerns about your care, privacy, billing, communication, or service experience without fear of unlawful retaliation. PureRx encourages patients to contact us first so we can review and address concerns promptly.
- To ask questions about clinical, administrative, billing, or privacy matters.
- To submit a complaint or concern through the contact information provided on this page.
- To request information about how to contact the appropriate Florida licensing or regulatory agency for concerns regarding applicable provider or facility licensure issues.
Your Responsibilities as a Patient
High-quality care depends on patient participation and honest communication. By using PureRx services, you accept certain responsibilities that support safe, effective, and orderly care.
- Provide accurate, complete, and current information about your identity, contact details, medical history, medications, allergies, symptoms, and relevant changes in health status.
- Follow reasonable instructions relating to intake, telehealth, lab completion, monitoring, follow-up, and medication use.
- Ask questions when you do not understand care instructions, billing terms, or required next steps.
- Use respectful conduct in communications with clinicians, staff, and service partners.
- Meet applicable financial obligations associated with the services you select.
- Seek emergency care when appropriate rather than relying on PureRx for urgent or emergency situations.
Additional Program-Specific Rights and Disclosures
Certain programs or treatment paths may involve additional disclosures, acknowledgments, refund terms, consent language, or patient-rights information. This can include services involving recurring programs, laboratory testing, pharmacy fulfillment, telehealth prescribing, or medically supervised weight-management offerings.
Where applicable, PureRx may provide separate program materials, offer-specific checkout terms, or additional patient information that applies together with this page.
Please note: This page is intended to provide a clear public summary of patient rights and responsibilities. It does not replace medical judgment, emergency guidance, state-specific consent requirements, or any more specific legal disclosure that may be required for a particular service.
Contact Us
If you have questions about this Patient Bill of Rights & Responsibilities, contact us:
